8/13/2023 0 Comments Total wine and more san ramon![]() This is what makes this company great for customers.Īs with any job, different managers have different management styles. Tasting, interpreting, and talking about the products are huge in the everyday development. It is a main value of the company to have the most knowledge staff about wines, spirits, and beers from all around the world. Total Wine and More has an unparallelled training program for its team members. It's an on going battle to persuade the customer into give up thei. Your job, your bonus, your holiday lunches, any perks, and the whole success of the company is determined by not selling such brands as Kendall Jackson, Barefoot, Woodbridge, JLore, ect. The company's main focus is on Winery Direct numbers (wine that you cannot find anywhere else but total wine) and percentages, so DO NOT go into the job stating you love Kendall Jackson or any other wines you can find at the local grocery store. So don't expect to get benefits (paid time off, medical, dental, or 401k) unless a full-time employee leaves or you are specifically hired as one. Each store has only a few select number of full-time cashiers, wine associates, and merchandisers, who are approved by corporate. So I suggest you start taking up golf and learn to like whiskey, all on your minimum wage pay, in order to move up the ladder. The top 50% of the company is controlled by rich old men. This company does not like young people moving up the ladder fast. If your under the age of 30 and have a college degree be prepare to start at the bottom and I mean bottom minimum wage, cleaning taps and wine spills, cashiering, and merchandising. Everyone starts out as a cashier, unless you have 10+ yrs of wine or management experience. Be prepared to get the life sucked out of you for around 8.50 an hour (starting VA wages). moreĪ typical day is around 10-13 hours with a 30 minute lunch. Most employees felt like their job was not secured, and we all felt over worked and exhaust. Communicating with them was difficult as employees have been yelled at in front of customers, or nothing would get done and you'd have to regularly ask the manager until what was needed got done. ![]() Many mangers wouldn't lead by example, and would tell employees what to do while they stand there. The HR manager didn't know things he should've, same for the store manager. When communicating with other employees, many felt the same save for two or three managers that actually did a good job managing. I learned a lot about wine in my time there, as when I first started I only considered it bitter grape juice in different colors. I also enjoyed engaging with customers, and was the stores go-to person for food and wine recommendations. Each case of wine was heavy, climbing up and down ladders to reach the top stock above the shelves was my exercise. Personally, I loved the work out the job gave me. I'd regularly add on more bottles for the customer to try based on their preferences. ![]() Sales representatives would communicate and assist customers with recommendations, and if a customer wanted a case of wine we'd get it for them from either top stock or the warehouse. moreĮvery day each employee contributes to restocking the shelves, filling pull lists, fixing price tags that were either inaccurate or fell off the shelf. You feel like a used car salesman just as a lot of the customer reviews talk about total wine. You're also held accountable for what your customers buy, and are required to put them onto products that are most of the time average and not better, even for the price, than the main brand they're trying to compare it to. They will confine you to a zone or area of the store, that if you step out of, even to help a customer, you will be scolded for. Profit comes before the customer, and many of us are scolded for helping our customers or helping our coworkers that are merchandising. Oh and that's not synonymous with "helping customers". Sales associates are required to SELL and thats it. They're required to stock shelves, move cases of boxes, do online shopping, grab items for customers at register, help customers on the floor, answer phone calls, clean, etc all at the same time. They burn out the fastest because they do everyone's jobs for pennies. The former carries most the weight around the store while getting paid the least. You will be segregated into either black shirts (merchandisers and cashiers) or white shirts (sales associates and managers). This is not a retail store, it's a sales floor. ![]() Though on paper they claim fairness and integrity, in reality their Corporate policies encourage a toxic work environment and shady sales practices. You will notice this immediately when they have you do the computerized training modules. Corporate is shady, and extremely conservative.
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