![]() If after performing the factory reset the display is still blank contact TCL Support for further troubleshooting. Click here to view steps on how to reset the TV if you still cannot view the menu options. Please consult your user's manual for the exact location. Similar to PCs, Android phones also come with a Safe Mode. The location of the power button on most models in underneath TCL logo on the bottom of the TV or behind the TV towards the right edge. To ensure that the problem is with the software of the phone, you should boot your phone in Safe Mode. If necessary, unplug then reconnect the cables to the corresponding ports. Make sure all external devices plugged into the TV are properly connected to the appropriate port, and are powered on. Bypass any power strips for troubleshooting purposes. If the problem persists, try backing up your device and performing a 'master reset'. Select Sleep to adjust the screen-off time or disable the automatic screen lock feature. Plug the other end to a know good outlet. For sleep mode, the screen will lock automatically after a period of inactivity to reduce power consumption. If there is no indication that the TV is receiving power check that the power cord is firmly plugged into the back of the TV. If not it is possible your TV is not powered on or not responding to your remote. If you see the LED blink while pressing a button on the remote, proceed with Step #2. You should see the LED blink every time your press the remote. To confirm, point the TCL remote towards the TV and press any button. When the TV is on it should be either off or blinking. When the TV is off or in stand-by mode the LED at the base of your TV should be solid white. Check if the status LED, in front of your TV is ON.Is there a way to turn this off as it has already effected my battery life. If you power on your TV but you do not see the menu options, or any video display - just a black, blank screen, and possibly no audio as well try the recommended steps below to resolve the issue. When my phone is on my desk the lock screen just randomly lights up.
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